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Know where your main water shutoff is located

Make a point of locating your main water shutoff, ensure it is well labelled and advise everyone…

Frequently Asked QUESTIONS

FAQ

There are a lot of different kinds of pellets, which are best?

Pellets, like conventional wood, differ in variety and some wood species perform better than others. It has been our experience that burning premium grade pellets, like fir, provide for more heat, less ash and less sooting due to moisture content. Though they tend to be more expensive they will most likely save you money in the long run as you will require less fuel and maintenance

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What does it mean to have a “Certified” appliance

A certified appliance refers to a designation affixed to the appliance by means of a a label. This label is provided by the company that has "certified" the appliance in terms of function and clearance to combustible materials. It is not a CSA sticker! The label will refer to the Authority that has performed the certification as well as the clearances (front, back and sides) as determined in the process and any other relevant information as pertains to the appliance. If the label is not present the unit is deemed "uncertified" and therefore not in compliance with the requirement for most Insurance carriers